A Technical Writer is a patient listener. Only a patient listener can collect the maximum information. Technical Writer’s will not hear instead they listen. When this part is successfully fulfilled, the rest becomes simple and uncomplicated.
Following are few of the talents that a Technical Writer should cleverly march in:
Before gathering information, a Technical Writer should persist the following prerequisites as given below
Following are few of the talents that a Technical Writer should cleverly march in:
- Researching Skill
- Listening Skill
- Interviewing Skill
- Information Gap Filling Skill
Before gathering information, a Technical Writer should persist the following prerequisites as given below
Information gathering on the relevant topic
- From search engine robots
- Previous available relevant documents
- Peers
Questioner preparation
- Relevant question for applicable SME
- No superfluous questions as time is precious
- In case of lengthy sessions, arrange multi-interview sessions
Instant relevant question inclusion
- Note down even simple answers. Sometimes we tend to forget it.
- Simple information in our perception could be firm information for the end user
Avoiding questioning on basic topics
- Questioning on basic topics irritates the SME
- The interview should be more like discussion
- Try to explore
- Initiate brain-storming
